State Farm® Insurance Agent Chris Gonzales

"State Farm is expensive and we all know this… Besides that point this was my experience when I called today. Luis the office manger answered the phone and as I am explaining the reason for my call, he interrupts me to laugh off that he didn’t hear the purpose of my call due to the fact that he just had to take a “drink.” You’re a human hydrate, but a bit unprofessional…moving on. I was attempting to cancel my policy since I had recently sold my car and moved to Progressive where I was able to get a less expensive policy. He assumed (in my opinion) because he was not LISTENING, that I was going to add my new car to the policy. No, that was not the case and then proceeds tells me that “he doesn’t understand what’s happening and is confused with what is going on with me.” Folks this was not a complicated situation and all he was trying to do was get me to make the past due payment which of course was no longer due once my policy was cancelled. He then tried to keep me on the phone on hold in silence while he cancelled my policy. When I politely said I’d rather not be on hold, could you email me the confirmation he continued trying to keep me on the phone by interrupting me and after his disrespect to me it was no longer beneficial for me to remain on the line in silence. It got to the point where I had to tell him I was going to disconnect the call because he was still talking over me. I did receive my cancellation and am grateful to not have to speak to this State Farm office any longer."

"Great experience as a new client."

"Shannon made this easy and painless. Thanks for being so professional and human."

". Mi seguro anterior en serio me estaba provocando fuertes dolores de cabeza, pero por recomendación de amigos me cambie a state farm y me atendió Jailene. Súper amable y atenta, me explico todo con mucha paciencia y detalla mente. Muy feliz por el cambio. Muchas gracias."

"I couldn't be more happier with moving our coverage over to State Farm. The switching over process was seamless. They worked with closely with us to make sure the coverage was exactly what we wanted. Shannon was on top of it! She was very focused on the details and the premium was competitive. So it was a no brainer for us. They have so far exceeded our expectations. I would highly recommend Chris Gonzales as your State Farm agent!!"

"Chris has been my agent for many years now and it feels like I have a family member to call when it comes to insurance. From providing great help on auto and home to helping secure my family’s future through various life policies, Chris and his office have always been phenomenal to work with."

"Shannon is great to work with! She got us an awesome quote for insurance on our new home and bundled our auto. She is also super quick at answering questions and is very kind when responding."

"Shannon is certainly an asset to your agency! It is always a pleasure working with Shannon because she is not only a ray of sunshine to talk to, she is also knowledgeable, responsive and helpful. As long as Shannon is with you we will be with you. Thank you Shannon!!!"

"Shannon helped me make adjustments to my policy. She is kind and very helpful. I feel comfortable asking questions and know I’ll receive an honest answer. Thank you Shannon!"

"Excelente servicio por parte de Jailene. La cotización fue rápida y a muy buen precio."

"We’ve been with Chris and his office for many years! They've been great to our family. Today I had the pleasure of speaking to Shannon, who is amazing and extremely helpful! Felt like I was chatting with a good friend while taking care of all my insurance needs. Made a not so fun/easy task feel like a breeze. Thank you Shannon."

"I have had a policy with Chris’ office for multiple years now and this team makes insurance feel less stressful and more personal. Through the ups and downs of insurance claims, Shannon has always been there to assist me in whatever I needed. I can’t recommend this team enough for your insurance needs."

"Shannon was so sweet and helpful! Trying to get a hold of someone with other companies was taking forever and was a stressful process so getting to speak with Shannon and have her help me smoothly and effortlessly was a blessing!"

"Shannon was extremely sweet and helpful. 11/10 experience!"

"Setting up renters insurance was super easy I worked with Shannon maness I’ll definitely come to her for my next insurance policy"

"If you want your refund processed and know folks who can read then this is not the agency for you. Canceled insurance, provided mailing address, two checks were issued, none arrived. Now bouncing between this agent and StateFarm on who is responsible."

"Excellent insurance guy!"

"I was thoroughly impressed by the wonderful customer service that I received by Shannon and Luis. Shannon displayed professionalism, and was very knowledgeable about State Farm's auto policy. She is tactful, kind and respectful. I will recommend State Farm to my friends and family members. From a grateful new policy holder. A DeJesus"

"Luis was very helpful."

"Shannon went above and beyond to get crucial insurance information for me. She really exemplifies customer service!"

"I had a great experience packaging my auto and life insurance. Shannon helped me personalize my coverages and set up my payments."

"Easy to talk to nothing but positive energy with her responses. Shannon answered every question and helped me combined everything into one easy payment. Wish there were more customer services like this experience...."

"Worst experience with statefarm ever!! It is a shame for State Farm to have this agency. I have moved and changed my address on file with them 2 months ago and I even emailed them about it as well; However, they did not call me or told me nothing to change my agent to someone in my new state . They just billed me monthly. They did not care even when I called them!!! there was a woman who picked up the phone and she refused to accept that I sent them email not to mention the address on file was changed as well!!! They are the worst!"

"Great customer service and super cheap rates. Thanks Shannon."

"Very focused on customer service. Was really taken care of in getting my coverage transferred and set up. When I shortly thereafter had to file a pain-in-the-neck claim they made it easy and really advocated for me. I feel like a premium customer - well treated, appreciated and just cared about. I am an enthusiastic advocate!"