State Farm® Insurance Agent Chris Gonzales

"I was thoroughly impressed by the wonderful customer service that I received by Shannon and Luis. Shannon displayed professionalism, and was very knowledgeable about State Farm's auto policy. She is tactful, kind and respectful. I will recommend State Farm to my friends and family members. From a grateful new policy holder. A DeJesus"

"Worst experience with statefarm ever!! It is a shame for State Farm to have this agency. I have moved and changed my address on file with them 2 months ago and I even emailed them about it as well; However, they did not call me or told me nothing to change my agent to someone in my new state . They just billed me monthly. They did not care even when I called them!!! there was a woman who picked up the phone and she refused to accept that I sent them email not to mention the address on file was changed as well!!! They are the worst!"

"Very focused on customer service. Was really taken care of in getting my coverage transferred and set up. When I shortly thereafter had to file a pain-in-the-neck claim they made it easy and really advocated for me. I feel like a premium customer - well treated, appreciated and just cared about. I am an enthusiastic advocate!"

"I don't know who I spoke with in Chris's office, but from the very beginning of the call she had serious attitude. I was a new customer to State Farm, and two weeks later they up and cancel my policy stating my refund "would be along shortly" I paid the policy in full, so I needed that money to buy a new policy elsewhere. When I explained that to this woman, rightfully upset and frustrated with the situation, she interrupted me and beginning lecturing me on how I was treating her, never mind the way she was talking to me. I did not swear, or blame her, simply stated I wanted my money back. This is a customer service industry. People will be frustrated, and adding fuel to the fire does not provide a solution. Had she just helped me in a calm matter, the situation may have been solved. As of now, I will never do business with this State Farm office, and will share my experience with friends and family. Chris may be a great guy, but whoever that woman was, she's got to go. You cant treat potential clients that way."

"I cannot say enough good things about Shannon Maness from this agency! After speaking with her after our longtime agent retired we were so impressed that we immediately asked to have all of our policies moved to her location. Today I had numerous questions and concerns and she was once again every bit as impressive as the first time we spoke. So easy to understand. Immensely patient. Incredibly kind. It can be stressful to have your agent retire once you have built up a great rapport with his staff. Meeting Shannon made the whole transition process a breeze!! Thank you, Shannon! Thank you, Chris Gonzales! State Farm continues to be the highest standard for excellence in customer care."

"I have had State Farm insurance for over 10 years. I have moved many times and have had the pleasure of working with many different State Farm agents. I only spoke with Chris Gonzalez, the agent, once and he was very nice. As for his staff - I had positive communications with Luis a few times when I was changing my address. I received a bill for a vehicle that I had removed from my insurance and called to get some additional information on why I was charged when the vehicle was not longer in my possession or being driven. Luis was very rude, I work in customer service, and when I told him that I felt he was being dismissive and condescending (I may have just said, I feel you are being rude), he said he didn't understand and that I should just disregard the bill. When I asked why I was receiving it, he spoke over me and repeated that I just needed to disregard it, without offering any reason why. I then received the bill in the mail and called again, solely for information as I know very little about insurance. Luis was rude again and I promptly asked to switch my account to a different agent. After switching to a new agent, I made one phone call regarding the bill, it was an 8 min phone call, got all my questions answered and the woman was very helpful, patient, and kind. I will not go back to Chris, though he was very nice in all the dealings I had with him, it was Luis (his staff) who caused me to make the decision to change my agent, and the woman I spoke to with my new agency retained my accounts with State Farm. After speaking with Chris' office, Luis specifically, I almost changed my insurance provider altogether."

"Very condescending and dismissive towards myself as a fairly new client. I'm not an insurance agent nor savvy so I needed some guidance and reviewing of my insurance policies. I comprehend that he has other clients and was busy with other things, but to shrug off a paying customer is not acceptable. For someone who has had State Farm for almost 40 years I'm disappointed in their current customer service motto and arrogance."