State Farm® Insurance Agent Chris Gonzales

"I couldn't be more happier with moving our coverage over to State Farm. The switching over process was seamless. They worked with closely with us to make sure the coverage was exactly what we wanted. Shannon was on top of it! She was very focused on the details and the premium was competitive. So it was a no brainer for us. They have so far exceeded our expectations. I would highly recommend Chris Gonzales as your State Farm agent!!"

"Chris has been my agent for many years now and it feels like I have a family member to call when it comes to insurance. From providing great help on auto and home to helping secure my family’s future through various life policies, Chris and his office have always been phenomenal to work with."

"We’ve been with Chris and his office for many years! They've been great to our family. Today I had the pleasure of speaking to Shannon, who is amazing and extremely helpful! Felt like I was chatting with a good friend while taking care of all my insurance needs. Made a not so fun/easy task feel like a breeze. Thank you Shannon."

"I have had a policy with Chris’ office for multiple years now and this team makes insurance feel less stressful and more personal. Through the ups and downs of insurance claims, Shannon has always been there to assist me in whatever I needed. I can’t recommend this team enough for your insurance needs."

"I was thoroughly impressed by the wonderful customer service that I received by Shannon and Luis. Shannon displayed professionalism, and was very knowledgeable about State Farm's auto policy. She is tactful, kind and respectful. I will recommend State Farm to my friends and family members. From a grateful new policy holder. A DeJesus"

"Worst experience with statefarm ever!! It is a shame for State Farm to have this agency. I have moved and changed my address on file with them 2 months ago and I even emailed them about it as well; However, they did not call me or told me nothing to change my agent to someone in my new state . They just billed me monthly. They did not care even when I called them!!! there was a woman who picked up the phone and she refused to accept that I sent them email not to mention the address on file was changed as well!!! They are the worst!"

"Very focused on customer service. Was really taken care of in getting my coverage transferred and set up. When I shortly thereafter had to file a pain-in-the-neck claim they made it easy and really advocated for me. I feel like a premium customer - well treated, appreciated and just cared about. I am an enthusiastic advocate!"

"I don't know who I spoke with in Chris's office, but from the very beginning of the call she had serious attitude. I was a new customer to State Farm, and two weeks later they up and cancel my policy stating my refund "would be along shortly" I paid the policy in full, so I needed that money to buy a new policy elsewhere. When I explained that to this woman, rightfully upset and frustrated with the situation, she interrupted me and beginning lecturing me on how I was treating her, never mind the way she was talking to me. I did not swear, or blame her, simply stated I wanted my money back. This is a customer service industry. People will be frustrated, and adding fuel to the fire does not provide a solution. Had she just helped me in a calm matter, the situation may have been solved. As of now, I will never do business with this State Farm office, and will share my experience with friends and family. Chris may be a great guy, but whoever that woman was, she's got to go. You cant treat potential clients that way."

"I cannot say enough good things about Shannon Maness from this agency! After speaking with her after our longtime agent retired we were so impressed that we immediately asked to have all of our policies moved to her location. Today I had numerous questions and concerns and she was once again every bit as impressive as the first time we spoke. So easy to understand. Immensely patient. Incredibly kind. It can be stressful to have your agent retire once you have built up a great rapport with his staff. Meeting Shannon made the whole transition process a breeze!! Thank you, Shannon! Thank you, Chris Gonzales! State Farm continues to be the highest standard for excellence in customer care."